Frequently asked questions

We’ll automatically check your file and let you know if it has passed our preflighting, whether you need to make changes or whether you’d like us to fix it. However, it is important to stress that these checks are to confirm technical set up of your file.

Our checks do not cover spelling or checking details on your artwork – you are responsible for checking the content before sending your artwork to us.

If your file passes our technical checks, it will automatically begin production.

You will be prompted to upload your artwork file before adding your chosen product to your basket.

Simply click on the “Choose file” button on the product page and select the file you’d like us to use. Your artwork will automatically be sent to us along with your order details.

If you experience any problems uploading your artwork, please contact us and we’ll be happy to help.

Yes. The maximum artwork file size you can upload through the site is 100MB. In the unlikely event that your artwork file is larger, please contact us to make other arrangements.

Please supply a print ready PDF.

If you’ve placed an order but don’t receive a confirmation email, in the first instance, please check your junk folder (just in case).

If you still can’t find any emails from us, please contact us: [email protected] or 0843 289 44444 and we’ll check it out.

Please, please, please double check your artwork and order details thoroughly before you complete your order. You won’t be able to make any changes once the artwork has been submitted to us as we’ll already be processing your order. Sorry!

We cannot be held responsible for any mistakes on artwork supplied to us.

Yes, once your order has been dispatched we will send you a tracking code via email which you can use to track your order to delivery.

If you would like to update your details, you can log in to My Account and do so there. If you need to change the address you want your order delivered to whilst an order is being processed, we can usually do this up until the point that the order is complete. After your order is complete, it’s too late to change. If you need to change delivery details for an order that is in process, please contact us.

Yes, in order to process your order we store your name and contact details securely. You can view or change any information we hold on you by logging in to your account.If you opted in to receive our newsletter, we hold your name and email address for that purpose. If you would like to unsubscribe, please contact us.

For more details on how we collect and use your information, take a look at our Privacy Policy.

Once you complete your order and check out, we’ll begin to process your order. As we’re manufacturing a bespoke product just for you, it’s not possible to cancel your order once it’s been placed.

0843 business numbers are classed as “low call rate” numbers. Calling an 0843 phone number costs 7p per minute. This is called a service charge. Your service provider may charge an additional access charge.

Please check with your service provider for additional access charges as they vary from provider to provider.